Vizient Awards LSA Contract for Language Services


Media Contact:
Jerry Lotierzo
Strategic Sales Manager – GPOs

800.305.9673 X55335

Vizient Awards LSA Contract for Language Services

Horsham, PA July 8th, 2020   Language Services Associates (LSA) is pleased to announce that it has been awarded a contract with Vizient.  LSA provides interpretation and translation solutions for more than 250 languages. Already one of the nation’s leading language services companies, the contract makes LSA’s language service options available to Vizient member hospitals at contracted pricing.

Vizient is one of the largest member-driven, health care performance improvement companies in the country. Its suppliers help strengthen Vizient members’ delivery of high-value care through a commitment to quality and performance. “By leveraging LSA’s comprehensive portfolio of solutions, through this contract Vizient’s members can meet all the Institute for Healthcare Improvement’s (IHI) Quadruple Aim goals to optimize healthcare delivery performance by decreasing the cost of healthcare delivery while improving patient & clinician satisfaction, and patient outcomes,” said Fred Moyle, Vice President of Sales for LSA.

For almost three decades, LSA has been a national leader in language services delivery solutions for healthcare organizations, financial services, insurance, Medicare call centers, conferences and a variety of other industries. LSA provides a full suite of real time, seamless interpretation solutions via phone, video, and in-person sessions. LSA also provides document and website content translation services as well as language assessments.  LSA was most recently ranked in the top tier of language providers by Nimdzi, one of the most prestigious international research and consultancy firms focused on the language industry.

“We are excited to continue our relationship with Vizient and their members to help drive optimum performance and reduce the language barriers to the limited English speaking population and the Deaf and hard-of-hearing community through this agreement,” says Scott F. Cooper, LSA’s Managing Director. “Vizient members at contracted pricing can enjoy the LSA advantage of protection against service interruptions during disaster situations or pandemics through our distributed interpreter network supported by an industry leading, cloud-based architecture.”  LSA uses a distributed interpreter model, which means it is not as susceptible to business disruptions as large centrally located call centers.  “In this time of rapidly changing developments due to COVID-19, LSA’s cloud-based IT architecture and distributed interpreter deployment strategy sets a best practice for the industry.  It has dramatically reduced disruptions for our customers,” said Mr. Cooper.

“Additionally, our choice of flexible, seamless platform delivery models help deliver a better patient experience,” said Jerry Lotierzo, LSA’s lead liaison to Vizient.

LSA delivers industry-leading integration of interpretation services through a wide array of complex platforms including telehealth encounters, health system EHRs and multi-party interactions. LSA’s sophisticated solutions offer healthcare organizations much needed flexibility and choice given their rapidly changing delivery model and growing use of telehealth in today’s COVID-19 pandemic.

Quality interpretation in the healthcare space helps overcome language barriers of at-risk population groups and delivers important healthcare access to all. Providing interpreters reduces patient readmission rates, helps with patient outcomes and contributes to greater clinician efficiency while meeting important compliance mandates.

About LSA

Language Services Associates is a full-service national leader delivering interpretation and translation solutions via telephone, video and in person. Thousands of clients worldwide rely on LSA’s unique combination of state-of-the art technology, a global roster of highly qualified interpreters providing more than 240 languages, and over 25 years of industry expertise.  It is based just outside of Philadelphia with a national footprint.  It is a 100% woman owned business.