Fernando and Sofía are having a baby…
Fernando and Sofía were over the moon as they anticipated the arrival of their first child, a boy! There was one thing on their minds, however. Fernando struggled with English and had a difficult time understanding the doctor. While Sofía understood a bit more than her husband, she knew she wasn’t getting every last detail. They spent many evenings talking about what they thought the doctor meant at their last visit. They both let it go. Everyone said this hospital was one of the best. They delivered healthy babies every day and knew how to handle any situation. Worrying wouldn’t get them anywhere.
He saw that the nurse had a phone also. Hesitantly, Fernando put the receiver up to his ear. He heard a calm voice on the other end say in Spanish: “I am your medical interpreter. I will interpret everything the nurse says to you into Spanish. Your baby has turned the wrong way in Sofía’s uterus and the umbilical cord is wrapped around his neck. We need your permission to perform an emergency Cesarean Section. Do you understand?” He did. At that moment, Fernando felt a sense of relief. Finally, he could understand; he could communicate; he could fulfill his role as husband and father.
Fernando watched as they quickly prepared his wife for surgery. In what seemed like a matter of seconds, he was holding his newborn son in his arms. He was beautiful, healthy and happy, just like his mother.
LSA helps people like Fernando and Sofía.
“LSA has been an incredible addition to the patient care we provide. Through their telephone interpretation service, we are quickly able to obtain the information we need to deliver the highest quality of care to our diverse patients and their family members. Prior to the availability of LSA’s language services, there could be delays of one to two hours to get the detailed information we needed. My staff loves LSA’s dual handset interpretation phones and it’s a great tool to expedite the care of our non-English speaking patients.”
– Pam Dwyer, RN, Nursing Director, Emergency Department
Methodist Children’s Hospital, San Antonio, TX
How Does It Work?
When you need an interpreter immediately we’re only a phone call away! Just dial your dedicated number, enter your unique access code and request your interpreter. It’s as simple as that. Within seconds, a highly qualified interpreter will come on the line and help you communicate with the non-English speaker. Achieve total understanding, regardless of the language, while consistently delivering a better client experience. Are you new to telephone interpreting? Be sure to check out our demo video so you can see how telephone interpreting works and how easy it is to use. You can also visit our FAQs page and view our telephone interpreting quick facts.
Who's Using It?
Companies across every major industry use our telephone interpreting service to get the cultural support they need…Learn More.
Why Should I Use LSA's Telephone Interpreting Solutions?
When you choose us as your telephone interpreting provider, you’ll receive the highest quality interpretations, top-notch customer care and real-time reporting of data. And because we offer a full spectrum of language solutions, you’ll have the unique opportunity to manage your entire language services plan through one vendor. Learn more about the advantages of a partnership with LSA below.
- A dedicated Client Services department that’s devoted to providing professional, caring and timely support
- 24 / 7 live customer service support
- A streamlined 8-step Client Services Feedback Process designed to document, investigate and resolve all client feedback
- A robust 8-step Implementation Process for new clients
- Refresher training and re-inservicing for existing clients
- User education materials and interactive tutorials available on our Client Education Web Portal
- The ability to contact a member of our Client Services team by phone, e-mail, live chat or social media with an average response time of 30 minutes (during standard business hours)
How Do I Get Started?
Getting started with LSA’s telephone interpreting service is easy! Call us at 800.305.9673 X55305 for your free language services consultation or contact us online.