LSA’s Over the Phone Interpretation
Get simple access to qualified interpreters from an industry leader since 1991 with our premier over the phone interpretation experience!
When you need an interpreter immediately we’re only a call away! Pick up a phone and dial your dedicated number, enter your unique access code and request your interpreter. It’s as simple as that.
Or, download IRIS our Instant Remote Interpretation Services App for even easier access on your iPad, tablet, laptop, or smart phone!
Within seconds, a highly qualified interpreter will come on the line and help you communicate with your clients of limited English proficiency. Achieve total understanding, regardless of the language, while consistently delivering a better client experience.
Whether it’s for a medical emergency, a customer service inquiry, an insurance claim or a courtroom trial, thousands of organizations across the globe depend on our over the phone interpretation service every day to get the language and cultural support they need. Our call center agents are available 24 hours a day, 7 days a week and are ready to assist you when you need us most. When time is of the essence and you need to access an interpreter immediately look no further than LSA’s Over the Phone Interpretation service.
- Fast access to interpreters
- Simple and secure
- 24/7 support
“LSA has been an incredible addition to the patient care we provide. Through their over the phone interpretation service, we are quickly able to obtain the information we need to deliver the highest quality of care to our diverse patients and their family members. Prior to the availability of LSA’s language services, there could be delays of one to two hours to get the detailed information we needed. My staff loves LSA’s dual handset interpretation phones and it’s a great tool to expedite the care of our non-English speaking patients.”
– Pam Dwyer, RN, Nursing Director, Emergency Department
Methodist Children’s Hospital, San Antonio, TX
Manage all your language needs in one place.
Partner with us and take advantage of our full range of language services. Here’s what you’ll get:
Qualified Interpreters & Linguists
Our interpreters and linguists are some of the most qualified in the field.
Before an interpreter or linguist is accepted into our network their qualifications are thoroughly evaluated. We put all candidates through a robust Quality Assurance Process to validate their language proficiency and assess their interpreting skills.
Our translators and linguists have the experience and education to meet your needs. [rfm-reveal title=”Read More”]
We go to great lengths to pair you with translators and linguists who are:
- Native speakers
- Subject-matter experts
- Medically and legally qualified
- ADA, HIPAA, HITECH, IDEA, CMS and Joint Commission compliant
When needed we have a large pool of on-site interpreters who have passed rigorous government background checks, acquired the necessary security clearances, and who have received the required immunizations.
All of our American Sign Language (ASL) interpreters are RID* certified and many are certified by associations such as:
- American Translators’ Association (ATA)
- Canadian Translators, Terminologists and Interpreters Council (CTTIC)
- Colegio de Traductores Publicos (CTPBA)
- Monterey Institute Graduate School of Translation & Interpretation (GSTI)
- The Translators and Interpreters Guild (TTIG)
*The Registry of Interpreters for the Deaf (RID) serves as the national standard for ASL interpretation certification. Some states also offer their own certification. We put all of our ASL interpreters through a rigorous screening and qualification process. This ensures we provide interpreters who are best matched to your requests based on their experience, skills and credentials to your requests. Our sign language interpreters also follow the industry recognized standard Code of Professional Conduct, which includes adherence to the standards of confidential communication and a guide to ethical decision making.
[/rfm-reveal]
Customer Service
We’ll do everything in our power to exceed your expectations and make sure you have a positive experience, every time.
Founded more than a quarter of a century ago, LSA runs on one simple principle: offer each client the best service possible. Our aim is to build meaningful relationships with each and every one of our clients. We hire only friendly, passionate people that share our core values and our obsession with customer service.
So that when you place your trust in us you get…
- A dedicated Client Experience department that strives to anticipate and understand your specific needs.
- A thorough implementation process — That supports new clients by providing comprehensive live training as well as web-based access to user education materials and interactive tutorials.
- 24 / 7 support by phone, e-mail or live chat*
- A streamlined experience feedback process. — We document, investigate and resolve all feedback quickly and effectively.
- Refresher training, re-inservicing, and a dedicated client education web portal featuring education materials and interactive tutorials for when you might need additional help in the future.
*Average response time of 30 minutes during standard business hours.
Real-time Reporting
Get the data you need in real-time with just the click of a button.
Our completely secure, easy-to-use the LSA Client Portal® platform helps you use this real-time business intelligence data to reduce cost, increase efficiency and better meet the needs of your clients.
See how easy and simple it is to pull, view, and export customized reports based on:
- Language
- Location
- Requester
- Time of day
- Trend activity levels
In just seconds use this real-time business intelligence data to:
- Reduce cost
- Increase efficiency
- Better meet the needs of your clients.
Contact an LSA representative for your free LSA Client Portal® demo today!
Still not convinced we’re the right partner for you?
Click here to see what some of our clients have to say about us.
Getting started with LSA is easy! Call us at 800.305.9673 X55305 for your free language services consultation.
GET STARTED NOW
