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Serving an ILEP (Individual with limited English Proficiency) client can be a challenge. So, we’ve put together some helpful videos to aid you recognizing and effectively navigate some of the more common issues that might arise.

We will be adding new segments periodically so check back soon. And, if you have any suggestions for topics you would like us to cover contact us with your ideas.

Topic Suggestions

Ensuring Clear Communications and
Meeting Compliance Requirements

In this example, learn best practices for using your LSA interpreter in a medical setting to ensure LEP patient understanding.

Setting Expectations and
Ensuring Clear Communication

In this example, learn how to get the most from your LSA interpreter when dealing with frustrated LEP customer.

How to properly interact in challenging
situations with customers that don’t speak English

In this example, learn how to get the most from your LSA interpreter and best practices when dealing with non-English speaking customer.

Happy International Women’s Day

Interviews with Longtime Employees