Improve the collection of receivables and increase your revenues with our interpretation and translation solutions.
How are you currently meeting the needs of your non-English speaking customers? Whether they’re calling to report a service issue, inquire about a payment or switch service plans, you need to communicate with them in a language they understand. Let us help you! With our over the phone translation service, you’ll have access to qualified interpreters in more than 200 languages in just seconds. We’ll connect you with an experienced interpreter that’s familiar with utilities procedures and industry-specific terminology. Your customers will appreciate the extra steps you’ve taken to provide in-language assistance, resulting in higher satisfaction and retention rates.
Professional Translation and Localization Solutions
Are you interested in reducing inbound call volume and total call duration, improving overall contact center efficiency? Consider having your website FAQs professionally translated and localized in your top languages, giving your customers the option to find the answers they need with just the click of a button. We’ll also help you translate your bills, letters, statements and forms to ensure total understanding.
All translations will be performed by native speaking linguists who possess subject-specific expertise in the utilities field.
All translators are certified by reputable associations or have the equivalent in experience and education, such as:
- American Translators’ Association (ATA)
- Canadian Translators, Terminologists and Interpreters Council (CTTIC)
- Colegio de Traductores Publicos (CTPBA)
- Monterey Institute Graduate School of Translation & Interpretation (GSTI)
- The Translators and Interpreters Guild (TTIG)
The Bottom Line
A partnership with LSA will help you achieve the following:
the collection of receivables and increase your revenues
with privacy and security regulations
the utilization and productivity of bilingual call center agents
higher satisfaction and retention rates
inbound call volume and total call duration for improved contact center efficiency
a strong international brand