We’ll help you form more meaningful and profitable relationships with your diverse customers.
Expedite the entire claims process – from filing a First Notice of Loss (FNOL) report to providing a recorded statement –
with our over the phone interpretation service.
Qualified Interpreters
We understand how important accuracy is to the insurance industry. You can depend on us for the highest quality interpretations, every time. Whether you’re using a telephone interpreter for a billing inquiry or a onsite interpreter for a claims interview, we’ll provide you with an experienced linguist that’s familiar with insurance procedures and industry-specific terminology.
Professional Translation and Localization Solutions
In addition to providing live interpretation support, consider having your forms, policies, manuals, applications and statements professionally translated and localized into your customers top languages, resulting in higher levels of satisfaction and retention. All translations will be performed by native speaking linguists with subject-specific expertise in the insurance sector.
All translators are certified by reputable associations or have the equivalent in experience and education, such as:
- American Translators’ Association (ATA)
- Canadian Translators, Terminologists and Interpreters Council (CTTIC)
- Colegio de Traductores Publicos (CTPBA)
- Monterey Institute Graduate School of Translation & Interpretation (GSTI)
- The Translators and Interpreters Guild (TTIG)
The Bottom Line
A partnership with LSA will help you achieve the following:
Serve
your diverse customers
Improve
your bottom line
Expedite
the entire claims process
Increase
market share and risks pools
Comply
with privacy and security regulations
Increase
the utilization and productivity of bilingual call center agents
Improve
customer satisfaction and retention
Build
a strong international brand
