Reduce costs, enhance productivity and improve customer satisfaction with our interpretation and translation solutions.

We help banks, mortgage lenders, investment management firms and credit card companies deliver culturally appropriate messages in multiple languages.

Qualified interpreters

When a non-English speaker calls into your contact center, whether it’s to pay a bill, dispute a charge or apply for a loan, meet their needs instantaneously with our telephone interpretation service.  Access our more than 3,000 active, highly-qualified telephone interpreters in just seconds.  We’ll always connect you with an experienced interpreter well-versed in financial services concepts and terminology, ensuring accuracy and meaning is never compromised.

Professional Translation Solutions

In addition to offering live call center interpretation support, consider having your most important materials – from marketing brochures, to annual reports, to application forms – professionally translated for your diverse customers.  All translations will be performed by native speaking linguists with subject-specific expertise in the financial services sector.

All translators are certified by reputable associations or have the equivalent in experience and education, such as:

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The Bottom Line

A partnership with LSA will help you achieve the following:

Build

trust by servicing your diverse customers in their preferred language

Increase

revenues by expanding into new markets

Comply

with privacy and security regulations

Increase

the utilization and productivity of bilingual call center agents

Receive

higher customer satisfaction scores for improved retention

Build

a strong international brand