Deliver multilingual customer service, technical and billing support in the fastest, most cost effective way possible.
Let us help you create a positive experience for all of your non-English speaking customers. Perhaps you have bilingual agents staffed around-the-clock for your top languages, but what about your customers that speak less common languages? You wouldn’t want to staff a Punjabi bilingual agent if you only receive a few Punjabi calls a week. With our telephone translation service, you’ll be able to get a qualified Punjabi interpreter on the line within just seconds, while paying for services on a per-minute basis. Benefit from more satisfied customers and reduced contact center costs. You’ll never worry about interpretation quality with us. We’ll connect you with an interpreter that has experience in your vertical and possesses knowledge of industry-specific terminology and concepts. We can even design a dedicated pool of interpreters just for you, ensuring accuracy and meaning is never compromised!
Professional Translation Solutions
In addition to offering live interpretation support, consider having your website FAQs, resolution reports and customer letters professionally translated in your top languages. Your customers will appreciate the extra steps you’ve taken to communicate with them in-language across all mediums, resulting in improved satisfaction and retention. All translations will be performed by native speaking linguists who possess subject-specific expertise in your industry sector.
All translators are certified by reputable associations or have the equivalent in experience and education, such as:
- American Translators’ Association (ATA)
- Canadian Translators, Terminologists and Interpreters Council (CTTIC)
- Colegio de Traductores Publicos (CTPBA)
- Monterey Institute Graduate School of Translation & Interpretation (GSTI)
- The Translators and Interpreters Guild (TTIG)
The Bottom Line
A partnership with LSA will help you achieve the following:
a positive experience by servicing your customers in their preferred language
third party spend and call handle time
Service Level Agreements (SLAs)
with privacy and security regulations
sales and revenues in new markets
the utilization and productivity of bilingual call center agents
inbound call volume and total call duration for improved contact center efficiency
customer satisfaction and retention
a strong international brand