Thank you for visiting our industry resources page! Here you will be able to view and download a number of helpful resource materials related to the language services industry – from interactive videos, to research studies, to frequently asked questions. We’ll be updating this page often so be sure to visit it frequently. Enjoy!
Crosswalk of the National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care to The Joint Commission Hospital Accreditation Standards
This document compares the Office of Minority Health’s National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care to The Joint Commission’s 2015 Standards for the Hospital Accreditation Program.
A Crosswalk of the National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care to The Joint Commission Ambulatory Health Care Accreditation Standards
This document compares the Office of Minority Health’s National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care to The Joint Commission’s 2015 Standards for the Ambulatory Health Care Accreditation Program.
Advancing Effective Communication, Cultural Competence and Patient-and Family-Centered Care: A Roadmap for Hospitals
This monograph was developed by The Joint Commission to inspire hospitals to integrate concepts from the communication, cultural competence and patient- and family-centered care fields into their organizations. The Roadmap for Hospitals provides recommendations to help hospitals address unique patient needs, meet the patient-centered communication standards and comply with related Joint Commission requirements.
Video: Promoting Health Equity and Patient-Centered Care
This brief video (less than 10 minutes) contains a discussion and slide presentation of The Joint Commission Standards and other resources available to promote health equity and patient-centered care.
Video: Improving Patient-Provider Communication
This video series highlights what is required by The Joint Commission Standards, as well as federal civil rights laws, with respect to patients who are Deaf / Hard of Hearing or Limited English Proficient.
Executive Order 13166: Improving Access to Services for Persons with Limited English Proficiency
Executive Order 13166 requires federal agencies to examine the services they provide, identify any need for services to those with Limited English Proficiency (LEP) and develop and implement a system to provide those services so LEP persons can have meaningful access to them.
Title VI of the Civil Rights Act of 1964 Legal Manual
To assist federal agencies that provide financial assistance, the wide variety of recipients that receive such assistance and the actual and potential beneficiaries of programs receiving federal assistance, the U.S. Department of Justice has published a Title VI Legal Manual. The Title VI Legal Manual sets out Title VI legal principles and standards.
National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care: A Blueprint for Advancing and Sustaining CLAS Policy and Practice
The enhanced National CLAS Standards, from the Office of Minority Health at the U.S. Department of Health and Human Services, are intended to advance health equity, improve quality and help eliminate health care disparities by providing a blueprint for individuals and health and health care organizations to implement culturally and linguistically appropriate services.
Frequently Asked Questions About the Protection of Limited English Proficient (LEP) Individuals Under Title VI of the Civil Rights Act of 1964 and Title VI Regulations
This PDF guide provides answers to some of the most commonly asked questions regarding the protection of LEP individuals under Title VI of the Civil Rights Act of 1964 and Title VI Regulations.
Straight Talk: Model Hospital Policies and Procedures on Language Access
This document addresses issues of language access related to immigrants and visitors to the United States who are protected under civil rights law from discrimination based on national origin. It was written by Melinda Paras of Paras and Associates, produced by California Health Care Safety Net Institute and sponsored by California Association of Public Hospitals and Health Systems.
Providing Health Care to Limited English Proficient (LEP) Patients: A Manual of Promising Practices
This document is a manual on how some community health centers, of varying LEP populations and organizational sizes, have addressed the needs of their LEP patients. It outlines the steps they have taken to improve services and gives ideas and resources on how other community clinics and health centers may be able to do the same.
Interpreting: Getting It Right – A Guide to Buying Interpreting Services
This straightforward brochure, published by the American Translators Association (ATA), explains the where, why and how of professional interpreting services. It’s a quick read that offers practical, hands-on information for those responsible for purchasing interpreting services.
The Registry of Interpreters for the Deaf (RID) Standard Practice Paper: Video Remote Interpreting
This paper provides a framework of basic, respectable standards for RID members’ professional work and conduct with consumers. The paper also provides specific information about the practice setting (video remote interpreting).