Meet Larissa Arico – LSA’s Team Lead
Can you tell us a little bit about yourself?
I live in Harleysville, PA with my 11 month old Rottweiler puppy and my Fiancé. I was engaged in December and am getting married May 6, 2017! I grew up in Lancaster, PA and later attended Arcadia University where I graduated with a BA in History and Italian. I spent a semester studying abroad in London, UK and a year studying in Perugia, Italy.
When did you join the LSA team? What’s your role?
I started in August 2014 as a Call Center Coordinator. I was promoted to Senior Coordinator in 2015 and again to Team Lead in March 2016.
What makes LSA unique or special compared to your work experiences elsewhere?
The ability to really help others and give a voice to those who need it.
Can you describe a project you’re currently working on that you’re extremely proud of?
The Ambassador Program – An initiative targeting recently activated interpreters with the goal of establishing a relationship and maintaining an open path of communication. The information gathered will also assist with both our interpreter sourcing and onboarding process.
How would your teammates describe you?
Friendly and helpful!
What would people never guess you do in your role?
I get the opportunity to talk with over a hundred different people from all over the world every day!
Favorite memory at LSA?
LSA’s Annual Holiday Party.
LSA helps people and companies survive and thrive in a global environment. How do you help LSA achieve this mission every day?
Every day I work to help create a more effective and positive call center and go above and beyond our clients expectations.
LSA aims to provide the best customer service possible. How are some of the ways you deliver exceptional service to LSA’s linguists?
I listen to each customer and try to do everything within my ability to meet and exceed their needs.
Can you give us an example of a time you provided “the little extras” that made a big difference?
I had a caller that was very frustrated that she could never get her preferred interpreters when she called in. I spent the time with her to review all of her preferences to ensure they were correct. I also let her know that we’re able to schedule calls in advance so she can reserve a preferred interpreter and make sure that they’re available for her.
Have any hidden talents? Or any “fun facts” you’d like to share?
I design and make jewelry, I play the piano and mandolin, and I’ve also been sky diving!
Before working at LSA, what was the most unusual or interesting job you’ve ever had?
I was a travel agent for American Express.
What are you most passionate about?
Cultures, travel, and music.
What motives you?
Helping others and new experiences!
What’s your most memorable customer service experience?
I had a client call in who was having trouble determining what language their limited-English speaker (LES) was trying to communicate in. Being as they were unable to communicate with the LSA, they had no idea what region they were from or what language they spoke. I spent time with the LES to try different phrases and determine the language, and stayed on the line with the caller to ensure the language was correct.
“The future belongs to those who believe in the beauty of their dreams.” – Eleanor Roosevelt
If you had a “theme song” that played whenever you walk into a room full of people, what would it be?
Landslide by Fleetwood Mac.
In the movie based on your life, who plays you?
What do you consider your greatest achievement?