What We Do Matters

Testimonials From Our Clients

“We are very happy with LSA. The staff is friendly and attentive to all of our needs. Through their language assessment program, we have been able to measure the language proficiency and interpreting ability of some of our dual-role bilingual employees, ensuring our diverse patients consistently receive the highest quality of care, while meeting Joint Commission compliance standards.”

– Timothy Meeks, Administrative Director
Las Palmas Medical Center, El Paso, TX

“I’m the Director of Libraries at Wernersville State Hospital but one of my hats is LEP coordinator. It’s so wonderful to see our clients get the language and cultural support they need through LSA’s services.”

– Leslie Pirl-Roth
PA – Wernersville State Hospital, Wernersville, PA

“We use LSA’s telephone interpreting service to be able to guide our non-English speaking clients through medical emergencies, and to provide assistance in a time of need.  I am a huge advocate of LSA’s and I truly believe it when I say their interpreters make a difference in the lives of our own clients.”

– Jonathon Young
Global Excel, Sherbrooke, Quebec

“Working with LSA continues to be a tremendous advantage when it comes to fulfilling my role in creative services. We have clients who want to provide marketing materials to their Spanish-speaking audience, and LSA is always there to make it happen. LSA takes all of the guesswork out of the experience. The staff is consistently helpful and knowledgeable.”

– Willie Wells III, Creative Services Project Coordinator
HealthSouth Corporation, Birmingham, AL

“We depend on LSA’s professional translation solutions for the translation of the Pennsylvania Driver’s Manual into Spanish. My overall experience with LSA, and the translation team specifically, has been great! I don’t have any worries when it comes to LSA. They are very dependable and the work is always impeccable.”

Jodi L. Winter
PENNDOT, Bureau of Driver Licensing, Harrisburg, PA

“The Windsor Police Service is the first in Ontario to offer video interpreting through LSA. All we needed to go live with the service was Internet access and a webcam; there was no expensive equipment to rent or purchase. There is definitely a cost savings compared to face-to-face interpretation and the service allows us to access highly-qualified interpreters on demand 24 / 7. The staff at LSA is excellent to work with. I would definitely recommend them!”

– Lori Powers, Director E911 Centre
Windsor Police Service, Windsor, ON

“LSA has been an incredible addition to the patient care we provide. Through their telephone interpretation service, we are quickly able to obtain the information we need to deliver the highest quality of care to our diverse patients and their family members. Prior to the availability of LSA’s language services, there could be delays of one to two hours to get the detailed information we needed. My staff loves LSA’s dual handset interpretation phones and it’s a great tool to expedite the care of our non-English speaking patients.”

– Pam Dwyer, RN, Nursing Director, Emergency Department
Methodist Children’s Hospital
, San Antonio, TX

“I can confidently say that employee, patient, physician and community satisfaction has improved tremendously since partnering with LSA. Through this partnership, we have been able to effectively eliminate cultural and linguistic barriers for our ever-growing diverse patient population. We look forward to working with LSA for many years to come!”

– Tatiana Sultzbach, Manager, Diversity and Inclusion
Methodist Healthcare System, San Antonio, TX

“When someone’s life depends on what they say, we depend on LSA.”

– Wally Bird, Program Director,
US INS Asylum

“I commend LSA for excellent on-the-spot customer service! With the continued support of LSA, I am able to provide on-the-spot demonstrations that show just how easy (and incredibly fast) it is to connect to a qualified interpreter through LSA’s video remote interpreting platform. Typically, the biggest misconception about video interpreting is that it is technically challenging or difficult to meet performance standards. It has been my pleasure debunking these beliefs time and time again. The support LSA provides is superb, and I can only wish other companies would be half as good as them! Keep up the good work LSA!”

– D’Andrea Evans, J.D., ADA Compliance Officer
HCA, Nashville, TN

“My experience with LSA has been nothing but positive.  LSA is a company that provides quality language services at a competitive price.  Our dedicated translation project manager has been an absolute pleasure to work with.  She is proactive, detail-oriented and professional.  I can rest assured knowing she is on top of every last detail!”

– Roger Duce, Director of Sales and Marketing
doTERRA, Huntingdon, Cambs (UK)

“We recently had a hearing impaired patient scheduled for surgery who was in need of an American Sign Language (ASL) interpreter. Unfortunately, this need was only made known to us the day before the surgery. I immediately contacted LSA and my dedicated Account Manager went to great lengths to ensure we had the video interpreting service set up for surgery the next day so that we could access an ASL interpreter. How he did it should be a case study on going above and beyond for the client and the patient, providing the little extras that truly make a difference.”

– Francis A. Pommett, Jr. LFACHE, Chief Operating Officer
Shands Lake Shore Regional Medical Center, Lake City, FL

“LSA’s video remote interpreting service has been received very positively by both the hospital staff and our patients. Not only is the technology user-friendly and available on demand, but we have realized a major reduction in costs, as well as a savings in time and an improvement in overall efficiency, using the video interpretation technology provided by LSA.”

– Father Martin Hebda, Vice President,
Spirituality and Mission
Mercy Hospital & Medical Center, Chicago, IL

“I can’t recommend LSA highly enough. Professional and prompt, they don’t just ‘translate,’ but they do so with a critical eye. Whether it’s clarifying a note or catching an error in the copy, they get the job done, correctly, the first time (which saves me time and money!). In addition to their translation solutions, they also provide skilled editorial services, such as proofreading and content edits. They’re a great group of people who I consider a part of my team.”

– Daniel Shea, Editor in Chief
ConnectEDU, Boston, MA

“LSA has a wonderful face-to-face interpreting department. They are quick to respond to our emergency language needs, and they consistently send the highest quality on-site interpreters. We have very diverse languages represented in our court system and LSA has always been able to fulfill our rare language requests.”

– Roseanne DiPrimio
First Judicial District of Pennsylvania
, Philadelphia, PA

“Since partnering with LSA, my call analysts have been using their telephone interpreting services on a regular basis. The user education materials they supplied us with received a unanimous ‘thumbs up’ for ease of use and professionalism. LSA has set the bar high. Any time we discuss another way of doing things, the response is always ‘find another LSA.’ On behalf of everyone at Alfa Insurance, I want to thank LSA for all their help. We look forward to years of association with them!”

– Bruce Pruitt, Customer Service Manager
Alfa Insurance
, Glen Allen, VA

“With the utilization of LSA’s language solutions, we are able to speak directly to the members of our community that do not speak English.  The ability to actually speak to one another has allowed us to assist this diverse population in a way we haven’t been able to before.  The best part is that our consumers have more confidence and have been able to pursue health care for themselves and their children more directly.”

– Cindy Blackstock
Franklin County Transportation, Chambersburg, PA

“Working with LSA has been a homerun for us! I can’t say enough good things about the employees there, especially our Account Manager and Translation Project Manager. The team at LSA is attentive and responsive to our needs at all times, and they are always available to answer our questions and guide us through the translation process. I look forward to seeing our partnership with LSA grow in the years ahead as our translation needs continue to evolve.”

Charles Thompson, President
Sell-Through Solutions, Inc.
, Lakeland, FL

“LSA’s language services allow us to assist our non-English speaking residents in completing difficult paperwork and understanding their lease agreements so that they can live independently.”

– Jean Kaestner, Residence Services Manager
Preservation Management, Inc., Portland, ME

“ASTM International relies on LSA for the Spanish translation of its flagship bimonthly magazine, Standardization News. Throughout the year, we regularly send thousands of words of technically oriented language to LSA; the translations are performed in a very timely manner and we are able to post our Spanish magazine mirror site just days after the English version becomes available. I use the INTERPRETRAC®  platform to upload batches of articles, which is very convenient and well-managed by LSA’s helpful and thorough staff.”

– Maryann Gorman, Editor in Chief
ASTM International
, West Conshohocken, PA

“Our relationship with LSA has allowed us to become compliant with regards to interpretation services. We no longer rely on bilingual staff to interpret, as they were apprehensive interpreting things of a clinical nature. LSA’s professional telephone interpreting service is user friendly, and it’s added great speed to our overall patient registration process. We now have the ability to provide the best care possible to our non-English speaking patients, and we can complete the registration process quickly and efficiently!”

– Gabrielle Holland, CFO
Irving Coppell Surgical Hospital, Irving, TX

“We love LSA’s telephone interpreting service. Their pre-programmed dual handset phones are so easy to use. Two buttons and you’re connected to a medically qualified interpreter. The first button connects you to LSA’s call center, the second button inputs the dedicated access code for your facility. There are no numbers to memorize and no PBX needed. Accessing an interpreter couldn’t be easier!”

– Janet Leppo, R.N., Director of Staffing
Methodist Stone Oak Hospital, San Antonio, TX

“Working with LSA and utilizing their face-to-face and telephone interpreting services has helped my firm better serve clients from around the world. I would highly recommend LSA to any attorney or law firm that has clients that speak many languages.”

Richard R. Alamia
Richard R. Alamia, Attorney at Law, Edinburg, TX

“We transferred from another language services company to LSA. The staff was initially apprehensive about making the switch to another provider but LSA’s implementation team provided such comprehensive user education that the transition was seamless. We’re very pleased with LSA’s robust implementation process and their telephone interpreting service!”

Susanne M. DeCrane, Ph.D., VP Mission Integration
University of Maryland St. Joseph Medical Center,
Towson, MD

Testimonials From Linguists

“LSA is a top-notch language services agency. It has been an absolute pleasure working with their highly professional and friendly staff. They are a class act that supports and cares about its interpreters, and pays them promptly. It is without reservation that I recommend LSA!”

Eileen, Spanish Interpreter

“LSA employees are excellent communicators, and they are always willing to help the interpreters. I would definitely accept more interpretation assignments from LSA.”

Robert, Spanish Interpreter

“LSA is a great company to partner with. They provide valuable support to its interpreters and vendor payments are always prompt. They are a pleasure to work with!”

Gabrielle, Hungarian and Romanian Interpreter

“LSA is a highly supportive, committed and respectful language services company.”

Ana, Spanish Translator

“I have been accepting interpretation assignments from LSA for the past several years. The representatives of the company are the most professional in the industry. LSA is a great team to partner with.”

Olga, Russian Interpreter

LSA is one of the best language services agencies I have ever partnered with.

Subhamay, Bengali Translator

“LSA offers interesting translation projects, supportive project managers and prompt vendor payments. I highly recommend LSA.”

Karin, Spanish Translator

“The staff at LSA is very professional and pleasant. I highly recommend them.”

Mirella, Italian Interpreter