LSA’s Customer Service Promise

We’re committed to providing the best customer service possible. In order to meet this promise, we vow to only hire friendly, positive people that share our core values, passion for helping others and obsession with customer service. When you place your trust in us, here’s what you can expect in return:

We will approach every situation with passion and purpose

What we do matters. We help millions of non-English speakers meet goals, overcome obstacles, build trust and flourish in a global environment. Our employees come to work every day knowing they are making a real difference in society. It is this passion for helping others that continues to drive our culture of service excellence.

We will provide the little extras that make a big difference

We know it’s the little things that add up to a lot. From 24 / 7 customer service support, to live chat capabilities, to our user-friendly client education portal, we’ve implemented the necessary tools to ensure you benefit from the best experience possible, every time.

We will build a loyal relationship that is based on trust and mutual respect

We truly care for our clients. We aim to build and maintain meaningful relationships with each and every one of them. We’ll take the time to get to know you and we won’t be afraid to ask for your honest feedback.

We will anticipate your needs and exceed your expectations

The more we get to know our clients the better we become at anticipating their needs. Our goal is to know what our clients want before they do – and to act on it. We’ll do everything in our power to exceed your expectations and ensure you have a positive experience at every touch point.

We will truly listen to you and respond to your feedback in a timely manner

We promise to listen–really listen–to our clients. We’ll ask the questions that truly matter. Your goals will become our goals and we’ll work tirelessly to achieve them.

We will maintain a positive, can-do attitude at all times

LSA was founded more than 20 years ago on a simple principle: offer each client the best service possible and approach every situation with a positive, can-do attitude. When faced with a challenge, our employees take personal responsibility for that challenge and do whatever it takes to overcome it, no matter what. You won’t hear us use the word “no” very often.

We always enjoy hearing from our clients. Your opinion means so much to us, and gives us insight as to how we can continue improving our services. If you could take a moment to send us your feedback we would really appreciate it. We look forward to hearing from you!

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