Laura K.T. Schriver – Founder, Chairman and Chief Executive Officer
Ms. Schriver formed LSA in 1991 with a vision to help eliminate multicultural communication barriers worldwide through innovative language-based solutions, exceptional customer service support and superior linguistic quality.
As Chairman and Chief Executive Officer of LSA, Ms. Schriver is actively involved in guiding the company’s strategic direction and future business operations. She is responsible for focusing on the big picture items that are vital to LSA’s overall success, such as the development and maintenance of strategic alliance partnerships with companies both in and outside of the professional language services industry.
Over the course of her career, Ms. Schriver has received a number of awards and honors for her business achievements, community involvement and proven leadership skills. In 2010, she was named “Ernst & Young Entrepreneur of the Year®” in Greater Philadelphia and recognized for delivering entrepreneurial excellence in the business services category. She has also been named a “Minority Business Leader” by the Philadelphia Business Journal and “Enterprising Woman of the Year” by Enterprising Women magazine.
Frank Johnson – President
As the President of LSA, Mr. Johnson is responsible for overseeing all financial and business planning activities for the company. He works very closely with senior management to ensure all employees recognize, share and live by LSA’s core values of exceptional customer service, linguistic quality and cutting-edge technology solutions.
Mr. Johnson joined LSA in January of 2013 as a member of the Executive Management Team, and was quickly promoted to President. In this role, he is responsible for growing the business with a strong focus on revenue-generating, value-added initiatives and programs across all areas of the organization. He is helping lead the way in the development and implementation of new strategies, products and processes designed to meet the company’s business expansion and growth plan.
Mr. Johnson comes to LSA with more than 35 years of financial and business operations experience in the retail industry and other business sectors. During the course of his career, he has held several C-level positions, including Chief Executive Officer, Chief Operating Officer and Chief Financial Officer. His prior experience includes C-level and senior management positions at Hecht’s (then a Division of May Department Stores), Nan Duskin, Inc., Today’s Man, Dry Ice Corporation and, most recently, as an independent consultant. His key areas of expertise include management and financial consulting, business development, process improvement and customer relationship management.
Mr. Johnson holds a Bachelor of Science Degree in Business Administration from the University of Maryland. He is a veteran of the U.S. Armed Forces where he served during the Vietnam Conflict.
Dennis Angeline – Executive Vice President & Managing Director
As the Executive Vice President and Managing Director for LSA, Mr. Angeline is responsible for overseeing all aspects of strategic planning, relationship management, process improvement and the day-to-day operations of the company. He is helping lead the way in the development and implementation of new strategies, products and processes designed to meet the company’s business expansion and growth plan.
Mr. Angeline joined LSA in January of 2013 as a member of the Executive Management Team, and was quickly promoted to Managing Director of Administrative Services and Corporate Development, and then Executive Vice President and Managing Director. A seasoned business and financial professional with more than 30 years of experience in the banking and financial services industry, he has demonstrated success in growing businesses and increasing profitability.
During the course of his career, Mr. Angeline has held several senior management and leadership positions with major financial institutions, including LaSalle Bank, Mellon Bank and Fidelity. His key areas of expertise include strategic planning, new product development, marketing management and profitability improvement.
Mr. Angeline holds a Bachelor of Science Degree in Accounting and Economics from Widener University, and has successfully completed the CFA Executive Management Program at the Wharton School, University of Pennsylvania.
Starla Keith – Executive Vice President, Sales & Marketing
As the Executive Vice President, Sales and Marketing for Language Services Associates, Ms. Keith is responsible for overseeing all sales, marketing, PR and customer service initiatives. She manages Business Development (Channel and Direct), as well as LSA’s Client Implementation team, Contracting, Sales Administration and Marketing Communication departments. Ms. Keith directs the execution of the corporate sales strategies designed to drive revenue and increase market share. Since joining the company in 2007, she has helped LSA’s revenue increase by 300 percent.
Ms. Keith brings to LSA over 20 years of business experience, with a specialization in the areas of sales leadership, customer service, operations management and marketing communications. She holds a Bachelor of Science Degree from The University of Colorado at Boulder and a Masters of Business Administration Degree from Pepperdine University’s Graziadio School of Business and Management.
Ms. Keith currently serves as a voting member of ASTM International and is actively involved with the Association of Language Companies.
Mauricio Vicente – Vice President and Chief Information Officer
As Vice President and Chief Information Officer for LSA, Mr. Vicente is responsible for developing, implementing and evaluating the company’s long-term and comprehensive IT vision, mission and strategy, while keeping abreast of new advancements in technology. He is also responsible for defining and adjusting LSA’s IT standards, strategic technology solutions and overall information architecture.
Mr. Vicente joined LSA in 2000 as a Call Center Coordinator and was quickly promoted to Project Manager and then Manager of the Translation and Localization division. In 2003, he was promoted again to LSA’s Director of Information Technology. And then in 2011, he was promoted to Chief Information Officer and a member of the LSA Executive Team.
Under Mr. Vicente’s leadership, LSA has implemented a number of cutting-edge technology solutions, including a proprietary Computer Telephony Integration system with real-time reporting of language data and a Video Remote Interpreting platform for on demand foreign language and American Sign Language support.
In 2012, Mr. Vicente beat out more than 500 nominees for the coveted “IT Leader of the Year” title, awarded by SearchCIO-Midmarket as part of its annual IT Leadership Awards Program. He has also been invited by a number of companies to present on the topics of technology, innovation and the global language services industry, including inContact, Wainhouse Research and Frost & Sullivan.
Mr. Vicente has been working with computers passionately since a young age and has a Degree in Translation from the National University of Córdoba, Argentina, his home nation.