Laura K.T. Schriver – Founder, Chairman and Chief Executive Officer
Ms. Schriver formed LSA in 1991 with a vision to help eliminate multicultural communication barriers worldwide through innovative language-based solutions, exceptional customer service support and superior linguistic quality.
As Chairman and Chief Executive Officer of LSA, Ms. Schriver is actively involved in guiding the company’s strategic direction and future business operations. She is responsible for focusing on the big picture items that are vital to LSA’s overall success, such as the development and maintenance of strategic alliance partnerships with companies both in and outside of the professional language services industry.
Over the course of her career, Ms. Schriver has received a number of awards and honors for her business achievements, community involvement and proven leadership skills. In 2010, she was named “Ernst & Young Entrepreneur of the Year®” in Greater Philadelphia and recognized for delivering entrepreneurial excellence in the business services category. She has also been named a “Minority Business Leader” by the Philadelphia Business Journal and “Enterprising Woman of the Year” by Enterprising Women magazine.
Dennis Angeline – President and Chief Operations Officer
Dennis Angeline joined Language Services Associates in 2013, as Executive Vice President and Director of Corporate Development. He later held the position of Managing Director and Chief Operations officer. His responsibilities have included LSA’s strategic planning, finance, and Director all business operations. He was appointed to President and Chief Operations Officer in 2017. Dennis has led the company through a series of successful growth and technological initiatives focused on expanding LSA’s capabilities to satisfy a growing range of customer needs. Dennis has directed LSA’s investment in the expansion of its technology team, the formation of regulatory, credentialing and compliance units, along with an expanded product development effort. These initiatives have enhanced LSA’s leading edge international communications network, along with expanding the company’s interpreter qualifications process which has helped the company to grow and maintain one of the largest interpretation networks in the industry.
Prior to joining LSA, Dennis spent over thirty years in diverse executive positions in financial, operational and sales management. Dennis previously held both national and regional executive positions with Fidelity Bank, Mellon Bank and Bank of America where he served in leadership roles as National Portfolio manager, Director of Sales and Marketing, and National Director of Audit and Operations. He later directed a successful management consulting firm, focusing on advisory assignments in corporate renewal, turnaround strategies, and transaction advisory services to business owners, banks, and the legal community. Dennis holds a Bachelors Degree in Accounting and Economics from Widener University, and has completed the CFA Executive Management Program at the Wharton School at the University of Pennsylvania. He is also member of LSA’s Board of Directors.
Starla Keith – Executive Vice President, Sales & Marketing
As the Executive Vice President, Sales and Marketing for Language Services Associates, Ms. Keith is responsible for overseeing all sales, marketing, PR and customer service initiatives. She manages Business Development (Channel and Direct), as well as LSA’s Client Implementation team, Contracting, Sales Administration and Marketing Communication departments. Ms. Keith directs the execution of the corporate sales strategies designed to drive revenue and increase market share. Since joining the company in 2007, she has helped LSA’s revenue increase by 300 percent.
Ms. Keith brings to LSA over 20 years of business experience, with a specialization in the areas of sales leadership, customer service, operations management and marketing communications. She holds a Bachelor of Science Degree from The University of Colorado at Boulder and a Masters of Business Administration Degree from Pepperdine University’s Graziadio School of Business and Management.
Ms. Keith currently serves as a voting member of ASTM International and is actively involved with the Association of Language Companies.
Mauricio Vicente – Vice President and Chief Information Officer
As Vice President and Chief Information Officer for LSA, Mr. Vicente is responsible for developing, implementing and evaluating the company’s long-term and comprehensive IT vision, mission and strategy, while keeping abreast of new advancements in technology. He is also responsible for defining and adjusting LSA’s IT standards, strategic technology solutions and overall information architecture.
Mr. Vicente joined LSA in 2000 as a Call Center Coordinator and was quickly promoted to Project Manager and then Manager of the Translation and Localization division. In 2003, he was promoted again to LSA’s Director of Information Technology. And then in 2011, he was promoted to Chief Information Officer and a member of the LSA Executive Team.
Under Mr. Vicente’s leadership, LSA has implemented a number of cutting-edge technology solutions, including a proprietary Computer Telephony Integration system with real-time reporting of language data and a Video Remote Interpreting platform for on demand foreign language and American Sign Language support.
In 2012, Mr. Vicente beat out more than 500 nominees for the coveted “IT Leader of the Year” title, awarded by SearchCIO-Midmarket as part of its annual IT Leadership Awards Program. He has also been invited by a number of companies to present on the topics of technology, innovation and the global language services industry, including inContact, Wainhouse Research and Frost & Sullivan.
Mr. Vicente has been working with computers passionately since a young age and has a Degree in Translation from the National University of Córdoba, Argentina, his home nation.
Pablo Tercero – Senior Vice President, Director of Product Delivery and Operation
As Senior Vice President, Director of Product Delivery and Operation at LSA, Mr. Tercero is responsible for redesigning and evaluating the Product Delivery and Supply Chain operations. Mr. Tercero works closely with LSA’s President to define multi-year business strategies. He focuses on establishing a collaborative, high-impact corporate culture, and works to develop talent within the organization. Mr. Tercero builds predictive financial models to enhance the company’s decision-making processes and he creates and maintains LSA’s pricing models.
Mr. Tercero joined LSA in 2009 as an IT Project Manager and spearheaded the creation of the Video Remote Interpreting (VRI) Department. In 2010, he became Manager of that department, and he has continued to oversee continuous VRI improvements in his various roles ever since. In 2011, he was promoted to Assistant Director of Operations, working to define strategic processes and identify key performance indicators for all product delivery units. In 2013 he became the Director of Operations, working directly with LSA’s Executive Team to identify and define key business objectives, and focused on leveraging technology to continually reduce production costs. In 2017 he was promoted to his current position.
Mr. Tercero studied mechanical engineering at Universidad del Valle de Guatemala while working for ExxonMobil as a Fuels Retail Analyst, which sparked his passion for business process improvement. He obtained a Master’s in Applied Economics and Business Management from a Texas A&M partnership with Universidad del Valle de Guatemala.