Video Remote Interpreting FAQs

What is Video Remote Interpreting?

Video remote interpreting (also referred to as VRI) is an on demand interpreting service provided over the Internet, via video, through a computer or mobile device with a webcam.

What is the difference between interpretation and translation?

Although both practices share the common goal of taking information that is available in one language and converting it to another, they are two separate processes.  Interpretation refers to listening to something spoken and interpreting it orally into the target language.  Translation involves taking a written text and translating it in writing into the target language.

Are your ASL video interpreters certified by the Registry of Interpreters for the Deaf?

Yes.  All of our video remote ASL interpreters are RID certified.

What are the qualifications of your foreign language interpreters?

LSA’s foreign language interpreters undergo a rigorous six-step evaluation process which takes into account their experience, education, applicable certifications, subject matter expertise, and language and interpreting abilities.

What is the process to access a video interpreter though LSA?

Provided you have installed the appropriate VidyoMobile™ software for the device(s) you intend to use, just follow the steps outlined below:

  • Go to
  • Enter your unique username and password and click on the Login button
  • Click on the Video Remote Interpreting button and then click on Get an Interpreter Now. Mobile users should launch the VidyoMobile™ app when prompted.
  • Select your language and click on the Connect to Interpreter button
  • Within seconds, a highly-qualified interpreter will come on the screen and begin the interpretation session.

Is there any equipment I need to rent or purchase to utilize VRI?

No.  All you need to connect to our video interpreting platform is Internet access and a computer or mobile device with a webcam. There is no expensive equipment to rent or purchase. To ensure the best video quality on a computer, we suggest using an external webcam.

Does the service work on all Web browsers?

Our video interpreting system works on most popular Web browsers, including Google Chrome (preferred) and Mozilla Firefox.

Does the service work on mobile devices?

Yes.  Our video interpreting system works on iOS and Android devices.

Is special software required?

Yes.  You must install VidyoMobile™ software for the device(s) you intend to use for video remote interpretation.  LSA can provide the software for laptops.  Apps can be downloaded from the Apple App Store for iOS mobile devices, or from the Google Play store for Android mobile devices.

Is there any difference in usability or performance between laptops and mobile devices?

No.  As long as your device and network meet LSA’s video remote interpreting specifications, your experience should be the same no matter which device you choose to use.

Do you provide complete audio and video encryption?

Yes. All video interpreting conducted by LSA is 100% secure and inaccessible by outside parties.

What is the cost for using VRI?

All video interpreting calls are charged on a per-minute basis, which varies by language.  A monthly minimum fee may also apply based on actual usage.

Is video interpreting in compliance with all applicable laws and standards of practice?

Yes. Our video interpreting platform is compliant with standards of practice and applicable legislation, like ADA, HIPAA, HITECH, IDEA, CMS, Joint Commission, and Section 1557 of the Affordable Care Act.

What are the benefits of using a video interpreter compared to using a telephone and / or face-to-face interpreter?

There are many benefits to using a video interpreter, as detailed below:

  • Access a qualified ASL or foreign language interpreter within seconds in an emergency or short notice setting
  • Eliminate travel time, mileage, advanced scheduling and wait time associated with face-to-face interpreting
  • Pay only for the interpretation minutes used

Are real-time reports available for video interpreting calls?

Yes.  All VRI clients can pull customized reports based on language, location, requester, time of day and trend activity levels in just seconds through our completely secure, easy-to-use INTERPRETRAC® platform.