INTERPRETALK® Interpreting by Telephone

Instant Communication. Total Understanding.

Whether you are face-to-face or on the phone with a Limited English Proficient (LEP) speaker, INTERPRETALK® Interpreting by Telephone (IBT) by Language Services Associates (LSA) is the fastest and easiest way to eliminate global language barriers and facilitate foreign language communication. Accessible by phone within seconds through our network of Independently Contracted Linguists, highly skilled and experienced telephone Interpreters are available to assist you on demand in over 200 language offerings, 24 hours a day, 365 days a year.  Best of all, you pay only one low per-minute rate for the time you are connected with an available telephone Interpreter.

As one of the pioneers in telephone interpreting services, LSA’s level of quality and experience is unmatched in the language services industry. LSA continually offers the most language choices, and we consistently employ the latest technology solutions, so you never have to worry about connectivity and reliability. With subject-specific preparation, our network of telephone Interpreters are able to provide support in virtually any setting and industry segment, including healthcare, government, contact centers and financial services.

LSA’s INTERPRETALK® Interpreting by Telephone service is completely customizable to meet your specific needs. From dedicated toll free numbers and access codes to specialized call routing options, call intake scripts and user education materials, we have implemented the necessary tools to help you become as efficient and cost-sparing as possible when communicating with your LEP populations.

We also have the ability to completely customize call flows to match your specific needs, and the needs of your clients. Our proprietary Computer Telephony Integration (CTI) system is fully customizable and allows us to capture whatever Interpreting by Telephone call data your organization deems most important, including client biographical data, account numbers and representative and location ID’s, as well as the language(s) requested, time and date of call and call duration. The CTI system is fully integrated into INTERPRETRAC®, LSA’s real-time reporting platform, giving you the opportunity to monitor all of our performance metrics in real-time, such as connection times, answer speed and data on completed/busy/abandoned call percentages.

What Our Clients Are Saying About Our Interpreting by Telephone Service

Our relationship with LSA has allowed us to become compliant with regards to interpretation services, by allowing patients that are non-English speaking to have an Interpreter to explain their entire admission process. We no longer rely on internal staff to interpret, as all too often they were apprehensive interpreting things of a clinical nature. LSA’s INTERPRETALK® Interpreting by Telephone system is user friendly, and has added great speed to the patient registration process. Therefore, we now have the ability to provide the best patient care regarding interpretation, and can complete the process quickly!”

- Gabrielle Holland, CFO
Irving Coppell Surgical Hospital / United Surgical Partners International

Click here for more client testimonials.

Telephone Interpreting Video Demonstration

Please visit our resources page to view an interactive video demonstration of our premier INTERPRETALK® Interpreting by Telephone service. You will learn how telephone interpreting works and how easy it is to use INTERPRETALK®.

Telephone Interpreting User Education

LSA offers a wide-range of user education materials to assist clients in using our INTERPRETALK® Interpreting by Telephone service. These tools can be fully customized to meet your specific needs and the needs of your LEP populations.

INTERPRETALK® FAQs – Please click here to view answers to the most frequently asked questions regarding LSA’s INTERPRETALK® Interpreting by Telephone service.

TIPS ON WORKING WITH INTERPRETERS – Please click here for helpful tips on how best to work with LSA’s network of telephone Interpreters.