Real Time. Real Results. Really Fast.
INTERPRETRAC® by LSA is designed to give clients a completely customizable overview of call data through an online secure portal. With the ability to capture information in real-time, INTERPRETRAC® greatly reduces vendor and administrative management, while providing you with the business intelligence you need to better serve the unique needs of your multilingual clients. We are so confident with our service levels that we give you the opportunity to view and download real-time call center performance data any time of the day, any day of the week.
INTERPRETRAC® features include:
- View every transaction by language, location, time of day and trend activity levels.
- Fully customizable fields to display relevant information and usage metrics.
- View LSA’s performance statistics in real-time, including connection times, answer speed and completed/busy/abandoned call percentages.
- Reports are downloadable and available via email and hard copy format.
- Customized differentiated billing options.
