Article on Multicultural Call Centers Featured in Inbound Magazine – Authored by LSA’s VP of Sales and Marketing, Starla Keith

In the December 2011 issue of Inbound Magazine, Starla Keith, Language Services Associates’ VP of Sales and Marketing, explores the many options multilingual call centers have to provide on demand foreign language interpretation support, such as partnering with a language services provider and hiring on-site bilingual employees. 

Please click on the image below to read the complete article on the Contact Center Association website.

Inbound magazine is the exclusive publication for Contact Center Association members.  Editorial content focuses on contact center operations and various topics impacting the contact center industry.