Job summary:

Responsible for client relations, servicing, and acting as the primary liaison between clients, LSA operational staff and the LSA sales team. Responsibilities also include supporting both operations and sales teams in implementation and/or transition of new clients, monitoring and establishing measurements and metrics for client satisfaction, handling and responding to issues and complaints, measuring and creating Quality Assurance reports, and communicating effectively with clients to identify ways to improve and increase the depth and breadth of our relationships. Clients include large and small entities across a variety of industries and government services, including financial services, healthcare, legal, hospitality, entertainment, technology, federal, state, and local government.

Reporting:

This position reports to the Executive Vice President and Director of Sales.

Requirements:

• Develop a strategic plan and direction
• Ability to articulate well, speak precisely, think and write clearly
• Multitask and work well under pressure in a time-constrained environment; able to efficiently and effectively resolve problems
  as they arise on projects
• Strong interpersonal skills, diplomacy and customer service skills
• Good judgment, extreme discretion and flexibility in work hours
• A willingness to travel to meet with clients, vendors as required
• Interact with named key clients on a regular basis to establish and maintain relationships and stay current with respect to client needs and industry knowledge

Minimum Qualifications:

Requires a Bachelor’s or equivalent combination of education and experience.

Are you a dynamic, creative professional with project management and translation experience? Do you crave a close-knit, collaborative work environment where your perspective and opinions matter? LSA is seeking an experienced Project Manager to lend his or her talents to its Translations Division. Based in suburban Philadelphia, LSA provides excellent opportunities for individual achievement and professional growth. Translation skills and experience a must (preference given to those with a degree in translation and/or ATA certification) in any language combination. Position is available immediately for the right candidate. All applicants must be based in the US.

Please send resumes to: pm@lsaweb.com

• Determine project scope with client
• Prepare estimate of costs for client
• Contract to appropriate translation resources and other vendors (DTP, etc.)
• Perform quality assurance reviews
• Some translation and editing in native language
• Some light DTP (Quark, PageMaker, InDesign, Illustrator)
• Prepare final product for delivery in client-specified format
• Prepare billing for accounting

• Translation industry experience
• A translation degree
• A keen eye for detail
• Facility with managing a diverse range of clients
• Multi-tasking skills
• Knowledge of and sensitivity to inter-cultural issues
• Exceptional on-the-spot problem-solving skills
• Ability to work well both as a team member and independently
• Strong computing skills

• Professional translation and project management experience
• DTP skills (Mac and PC)
• Familiarity with Trados

Our call conference center is currently seeking energetic and personable part-time coordinators (mostly nights and weekends) for our call center. You must have excellent communication skills and the ability to multi-task for this team-oriented position. Offering flexible hours and great pay in an fun working environment.

We are hiring east coast and west coast outside sales representatives. Sales experience and familiarity with the industry is preferred.