A can do attitude is the foundation on which Language Services Associates’ (LSA’s) customer service philosophy was built when the company was formed more than 20 years ago by Laura K.T. Schriver. It is a conviction that demonstrates to our clients that whatever needs to get done can and will get done, no matter what. Those with a can do attitude project confidence, optimism, determination, initiative, responsibility and accountability. When faced with a challenge, they take responsibility for that challenge and work to overcome it.
In striving to consistently deliver the highest quality of care to our clients, LSA promises to adhere to the below principles of service excellence:
- Go the extra mile and exceed expectations
- Take action and follow through
- Become better leaders and more productive workers
- Make quality customer service a top priority
- Approach every situation with passion and purpose
We truly believe that energy, both positive and negative, is infectious; positive energy is a little thing that can make a big difference for our clients!
Introducing The Cream of Can Do!
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LSA launched the Cream of Can Do! in 2011. The Cream of Can Do! is a collection of six key ingredients that make up our core customer service offering. These ingredients are put into practice by all LSA employees day after day to ensure our clients are receiving the highest quality care possible. There are six ingredients in the LSA Cream of Can Do!, as detailed below:
Awesomeness
- Taking awesome to the next level
Passion
- We love what we do and it shows
Know-How
- Because skills and experience matter
The Little Extras
- It’s the little things that add up to a lot
Appreciation
- We value the thoughts and opinions of our clients, employees and business partners
Personal Touch
- Combining cutting-edge technology solutions with human interaction
The LSA Can Do! Culture Program
The LSA Can Do! Culture Program is a company-wide initiative that was also launched in 2011 and has been designed to embrace, honor and celebrate the ready to serve, can do spirit that embodies the culture of service excellence at LSA! As part of this corporate initiative, which has been spearheaded by LSA’s Director of Client Services, Sarah Branson, we have identified a cross section of employees from within the organization to serve as our Can Do! Leaders, each individual representing a different department of the company. These individuals were selected because they have consistently demonstrated an unwavering commitment and devotion to delivering exceptional service to each and every one of LSA’s clients. Our Leaders have been tasked with helping create and deliver a series of fun, interactive and dynamic Culture Sessions for all LSA employees to participate in, with the ultimate goal of continuing to motivate and inspire the staff while helping them recognize the importance and true value of providing exceptional customer care.
We have a host of new, innovative and exciting initiatives planned for 2012 to help keep the Can Do! spirit alive at LSA. Please be sure to sign up for the LSA Digest, if you haven’t done so already, to stay up-to-date on our highly-anticipated Culture Program.
And be sure to check out the photos below to see just how much fun our employees had at the Can Do! Culture Sessions!
